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INFO & SUPPORT CENTER

FREQUENTLY ASKED QUESTIONS (FAQ)

GRAPHIC DESIGN

The turnaround time on your Graphic Design order starts when you’ve paid in full and we have all information required to complete your order.
Delay in receipt of any of this info could result in production delays.
Orders must be paid in full before the order begins unless otherwise approved by VMS.
If you pay via echeck, the turn around time clock on your order will not begin until your check clears.

Premade: Our normal current turnaround time on premade Graphic Designs and Addons is within 48 Hours (Monday – Friday).
Complex orders/Addons may increase turnaround.

Custom: Custom Graphic Design turnaround time depends on the package, but normally within 3 business days (Monday – Friday).

Find a Design at our Front Page or Product Catalog and click on the Image or Title to enter the Product Page. Fill out the Informations Form with all needed Informations we need. Click the Add to Cart Button. Enter the Checkout Page and pay securly via Paypal.

As soon as your order is done you will receive a Notification Email including all the files to the Email Adress you have purchased with.

MOTION DESIGN

The turnaround time on your Motion Design order starts when you’ve paid in full and we have all information required to complete your order.
Delay in receipt of any of this info could result in production delays.
Orders must be paid in full before the order begins unless otherwise approved by VMS.
If you pay via echeck, the turn around time clock on your order will not begin until your check clears.

Premade: Our normal current turnaround time on premade Motion Designs and Addons is within 48 Hours (Monday – Friday).
Complex orders/Addons may increase turnaround.

Custom: Custom Motion Design turnaround time depends on the package, but normally within 3 business days (Monday – Friday).

Find a Design at our Front Page or Product Catalog and click on the Image or Title to enter the Product Page. Fill out the Informations Form with all needed Informations we need. Click the Add to Cart Button. Enter the Checkout Page and pay securly via Paypal.

As soon as your order is done you will receive a Notification Email including all the files to the Email Adress you have purchased with.

WEB DESIGN

The turnaround time on your Web Design order starts when you’ve paid in full and we have all information required to complete your order.
Delay in receipt of any of this info could result in production delays.
Orders must be paid in full before the order begins unless otherwise approved by VMS.
If you pay via echeck, the turn around time clock on your order will not begin until your check clears.

Premade: Our normal current turnaround time on premade Web Designs and Addons is within 48 Hours (Monday – Friday).
Complex orders/Addons may increase turnaround.

Custom: Custom Web Design turnaround time depends on the package, but normally within 3 – 5 business days (Monday – Friday).

Find a Design at our Front Page or Product Catalog and click on the Image or Title to enter the Product Page. Fill out the Informations Form with all needed Informations we need. Click the Add to Cart Button. Enter the Checkout Page and pay securly via Paypal.

As soon as your order is done you will receive a Notification Email including all the files to the Email Adress you have purchased with.

PHOTOSHOP TEMPLATES

There is no turnaround time. Templates are available for download instantly after purchase. Please check your email or Account page for the download links.
If you pay via echeck, the files will not be available for download until your check clears.

Find a Template at our Front Page or Product Catalog and click on the Image or Title to enter the Product Page. Click the Add to Cart Button. Enter the Checkout Page and pay securly via Paypal.

As soon as your order is done you will receive a Notification Email including the download links to the Email Adress you have purchased with.

WORDPRESS

WordPress Themes: There is no turnaround time. The Theme will be available for download instantly after purchase. Please check your email or Account page for the download links.
If you pay via echeck, the files will not be available for download until your check clears.

All additional Graphics will be sent to your email within 48 hours.

Custom WordPress Themes: Custom WordPress Themes turnaround time depends on the package, but normally within 3 – 5 business days (Monday – Friday).

WordPress Plugins: There is no turnaround time. The Plugin will be available for download instantly after purchase. Please check your email or Account page for the download links.
If you pay via echeck, the files will not be available for download until your check clears.

Find a Theme or Plugin at our Front Page or Product Catalog and click on the Image or Title to enter the Product Page. If required fill out the Informations Form with all needed Informations we need. Click the Add to Cart Button. Enter the Checkout Page and pay securly via Paypal.

As soon as your order is done you will receive a Notification Email including all the files to the Email Adress you have purchased with.

Contact Us

Your Name (required)

Your Email (required)

Subject / Order Number (If your request is about an order, please add the order number below!)

Your Message

If you have a question about some of our products or services, or want to discuss getting started on your own project, please contact us via the contact form on the left. Thanks!

Please always add your Order Number (#1234) to the Message if your contact is about a recent purchased Product! Click here to view your Orders.

If something on a Website or Layout needs to be fixed and we need to log-in somewhere, please send your Log-in details when these have changed since order.

We will respond as soon as possible but within 24hrs on Monday until Friday!